Privacy Policy

This Privacy Policy describes how Pharmalogic LTD (“VITLZ”, “we”, “us”) collects, uses, and protects personal data when you visit www.vitlz.eu or shop at our online store.

1. Who we are

Pharmalogic LTD
ul. „Ana Feliksova“ 20A, apt. 23, 9020 Varna, Bulgaria
Email: info@vitlz.eu
Phone: +359 88 216 1603

2. Data we collect

• Account data: name, email address, password (hashed by our platform).
• Order data: shipping and billing address, phone, order history.
• Social sign-in (Google, Facebook): basic profile information and email provided by the provider with your consent.
• Technical data: IP address, browser type, device information, cookies.

3. How we use data

• To create and manage your customer account.
• To process orders, payments, and deliveries.
• To provide customer support and respond to requests.
• To comply with legal obligations (tax, accounting, consumer protection).
• With your consent, to send marketing communications (you may opt out at any time).

4. Legal basis (GDPR)

We process personal data based on contract performance, legitimate interests, legal obligations, and your consent where required.

5. Sharing with third parties

We use trusted processors including Shopify (hosting and checkout), payment providers, and shipping carriers. If you sign in with Facebook or Google, those providers process data according to their own policies.

6. Retention

We retain data as long as necessary to provide services and meet legal requirements. Order records are kept as required by Bulgarian and EU law.

7. Your rights

Under GDPR you may request access, correction, deletion, restriction, portability, or object to processing. Contact info@vitlz.eu. You may also lodge a complaint with the Bulgarian Commission for Personal Data Protection.

8. Data deletion

See our Data Deletion Instructions for how to request removal of your account and personal data.

9. Cookies

We use essential cookies for site functionality and, where applicable, analytics. You can control cookies in your browser settings.

10. Changes

We may update this policy. The current version is always published on this page.